Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Youquet you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Youquet retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Youquet or may in some cases be a third party. Where a contract is made with a third party, Youquet is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

While we try to ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

d) Payment Methods
  • You may pay the fees and charges for an accepted order using the following payment methods:
    • (a) the following credit cards:
      • (i) Mastercard;
      • (ii) Visa;
      • (iii) PayPal; or
      • (iv) Any other payment methods as notified by us on the Site from time to time.
  • Please note we are unable to accept Amex as a payment type for any order.
  • If we are unable to successfully process your credit card or PayPal payment for your order that is accepted by us, then we may notify you of dishonor and cancel your order.
  • If you choose to pay by credit card or PayPal, you authorize us to debit the amount that is payable for an accepted order from your nominated credit card or PayPal account.
  • You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
  • We will provide you with a receipt at the time of shipment which specifies the total fees and charges for the Products in the order.
e) Refund Policy
  • Printing & Packaging Source: Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
  • There will be no refunds for Youquet downloads.
  • Refunds by vendors on this website and any other third-party sellers through “dropshipping” and affiliate links and products are handled by these partners/parties. Refund polices and terms & conditions of all third-parties apply. 
f)  Integrity of purchase
  • Your purchased Youquet that has been either trait-modified or fully personalized will not be duplicated. If by chance the same list of traits is submitted by a different person, the arrangement itself will be restructured to ensure its uniqueness. 
  • Your purchased Youquet that has been either trait-modified or fully personalized will not be resold by Youquet.
  • We want you to be totally psyched about the service you purchase from Youquet. If at any time  you are not 100% satisfied or have questions not answered on our FAQ page, simply send us an email: info@youquet.com.